Replies in under a minute, any hour
Every lead gets a real reply from your number, answered from your own knowledge base. Then it follows up for weeks.
Med Spa Lead Management
Every med spa lead answered
Every med spa lead answered
in under a minute.
DNA+ Connect is lead management and follow-up software built for med spas. It replies to every inquiry from your number, answers treatment and pricing questions from your approved menu, and books consults into the calendar you already use, 24/7.
2,500+
Leads handled every month
<1 min
Speed to lead, nights and weekends included
24/7
Every lead answered, even after the front desk goes home
30+
Med spa and wellness center locations served
Across current and past med spa and wellness center partners, as of September 2026.
The Short Answer
What is med spa
What is med spa
lead management?
Med spa lead management is everything between an inquiry and a booked consult: replying fast, answering price and treatment questions, qualifying the lead, following up until they book or say no, booking the consult, sending reminders, and bringing back no-shows and leads that went quiet.
01
Intake
Every inquiry from your site, ads, chat and DMs answered, nights and weekends included.
02
Engage
Real answers on treatments, pricing and first visits, from the menu you approved.
03
Convert
The consult booked straight onto your calendar, with reminders sent.
04
Reconnect
No-shows rebooked and quiet leads brought back.
Where Leads Leak
Four places med spas
Four places med spas
lose booked consults.
After hours
Inquiries come in at night and on weekends, after the front desk goes home. By morning the lead has booked somewhere that answered.
With ConnectA reply from your number in under a minute, any hour.
"How much is Botox?"
Price questions get a vague "call us" or no answer at all, and a curious lead drifts off.
With ConnectA clear answer from your approved pricing, then an offer of two consult times.
Medical questions
"Is filler safe with my medication?" needs a provider, not a script, and it can sit in an inbox for days.
With ConnectNever answered by the software. Your team is tagged in with the whole conversation.
No-shows and quiet leads
Missed consults and leads who stop replying rarely get a second or third follow-up.
With ConnectReminders, no-show rebooking and weeks of follow-up that doesn't quit.
How It Works
From first text
From first text
to booked consult.
Your team, tagged in only when it matters
Hot leads, requests for a person, and anything outside your knowledge base go to your team with the whole conversation.
Booked straight into your calendar
Custom built to your model, it books straight into the calendar and systems you already use, with reminders and no-show rebooking.
Illustrations with a fictional business and leads.
Built for Med Spas
Set up around
Set up around
how your spa sells.
- Trained on your menu. Neurotoxins, fillers, laser, body contouring, weight loss, hormone therapy: whatever you offer, with your pricing, policies and hours.
- Answers only what you approved. If it doesn't know, it says it will check and tags your team in instead of guessing.
- Medical questions go to people. Safety, medication and treatment-fit questions always go to your team.
- Books into your system. Custom built to each client's model, so consults land in the calendar and booking system you already use.
- Every channel, one voice. Texts from your business number on every plan; Pro and Scale add website chat and Instagram and Facebook DMs.
- Same answer at every location. Built for single spas and multi-location groups, with location routing on Scale.
- Live in about a week. Setup, your knowledge base and team training included.
FAQ
Med spa lead management
Med spa lead management
questions.
How fast should a med spa reply to a new lead?
As fast as possible. A lead asking about a treatment is often messaging several spas at once, and the first useful reply usually wins the consult. Connect replies in under a minute, any hour, from your business number.
Will it answer medical questions?
No. It answers only from the services, pricing and policies you approve. Medical questions, such as whether a treatment is safe with a medication, go straight to your team with the whole conversation.
Does it work with my med spa booking software?
Yes. Connect is custom built to each client's model, so it books consults straight into the calendar and booking system you already use.
How is this different from a med spa CRM?
A CRM stores your leads. Connect works them: first reply, qualification, weeks of follow-up, booking, reminders and a hand-off to your team by rule.
What does it cost?
Plans are priced per location per month: Core $497, Pro $897 and Scale $1,497. Setup is $1,500 plus $250 per additional location, waived when you prepay 12 months. Otherwise it is month to month with 30 days' notice, and there are no per-lead charges.