Before You Book A Call
How fast does a new lead hear back?
Within a minute, any hour of the day. The reply comes from your business number, in your voice, in the channel the lead used.
When does my team get involved?
Only when a rule says a person should: the lead is ready to book and needs a human step, asks for a person, asks something outside your knowledge base, or raises a complaint, cancellation or medical question. Your designated contacts get an alert with a summary within five minutes.
What does it know about my business?
A knowledge base built from your services, pricing, policies and hours. It answers only from what you approved. If it doesn't know, it says it will check and tags your team in instead of guessing.
Which calendars can it book into?
The one you already use. Connect is custom built to each client's model, so it books straight into your existing calendar and booking system.
Which channels does it cover?
Every plan texts leads from your business number. Pro and Scale add website chat and Instagram and Facebook direct messages.
Is this a chatbot?
No. A chatbot answers questions. Connect works the lead: first reply, qualification, weeks of follow-up, booking, and a hand-off to your team by rule.
What does it cost, and is there a contract?
Plans are priced per location per month: Core $497, Pro $897, Scale $1,497. Setup is $1,500 plus $250 per additional location, waived when you prepay 12 months. Otherwise it is month to month with 30 days' notice. There are no per-lead charges.
How long does it take to go live?
About a week. The earliest start date is seven days after signing, which covers setup, your knowledge base and payment confirmation.