Please read through our service terms below before signing. Scroll to the bottom to agree and continue.
DNA+ Digital Solutions ("DNA+", "we", "us") provides sales automation, conversion optimization, communication workflows, and customer outreach services to Client. Services may include lead intake and routing, automated and human follow-up, answering service support for overflow and after-hours calls, communication platform setup (including DNA+ Connect), conversion analytics, and related workflows. The specific scope of services for each Client is defined in the accompanying proposal or scope of work. Services begin upon receipt of all required onboarding information, approved workflows, necessary system access, and confirmation of this agreement.
Lead and Communication Management Hours: Monday through Friday, 7:00 AM to 7:00 PM CST; Saturday and Sunday, 10:00 AM to 7:00 PM CST.
During management hours, DNA+ will use commercially reasonable efforts to meet the following service targets for new inbound leads and customer communications:
DNA+ may use phone, SMS, email, or reply in the original channel when applicable. Follow-up cadence may vary based on client workflow, lead responsiveness, communication channel, compliance requirements, and scheduling rules. SLA targets are operational goals, not guarantees of bookings, conversions, or revenue outcomes.
Client agrees to provide accurate and complete information required for onboarding and service delivery, and to maintain current scheduling rules, escalation contacts, hours, intake instructions, and workflow restrictions. Delays or inaccuracies caused by Client may impact service timelines and SLA performance.
Autopay Required: All Clients must enroll in autopay as a condition of service. Autopay may be set up via ACH (bank transfer) or credit card. Credit card payments incur a 3% processing fee. ACH payments do not carry a processing fee and are the recommended payment method.
Billing: Invoices are issued and processed automatically through the Client's enrolled autopay method on the agreed billing date. Payment terms outside of autopay must be approved by DNA+ in writing in advance.
Non-Payment: If autopay fails or payment is not received within 7 days of the invoice date, DNA+ will pause services until payment is made. Service pauses do not extend the contract term, and Client remains responsible for fees during the paused period.
This agreement begins on the effective date and remains in effect for an initial term of twelve (12) months. After the initial term, the agreement continues on a month-to-month basis unless terminated in accordance with these terms.
Either party may cancel this agreement with 60 days written notice. Client remains responsible for payment during the full 60-day notice period.
Both parties agree to keep confidential any proprietary information, trade secrets, lead information, caller information, patient communication details, business data, and other sensitive information shared in connection with the services. This obligation survives termination of the agreement. DNA+ will not sell or share client data with third parties except as needed to provide the services, as authorized by the client, or as required by law.
Upon full payment of all fees, Client owns its business records, lead records, caller records, and any deliverables created specifically for them. DNA+ retains ownership of any pre-existing tools, templates, frameworks, workflows, reporting formats, methodologies, or systems used in delivering services.
DNA+ does not guarantee specific lead volume, booking volume, conversions, revenue outcomes, or patient outcomes. The service levels described in this agreement are operational targets only and may be affected by client delays, incomplete data, system outages, third-party platform issues, lead unresponsiveness, or workflow limitations outside DNA+'s control. DNA+'s total liability for any claim shall not exceed the total fees paid in the preceding 90 days.
DNA+ may update these terms with 30 days notice. Continued use of services after notice constitutes acceptance of updated terms. Material changes will always be communicated in writing.
This agreement is governed by the laws of the State of Texas. Any disputes shall be resolved in Dallas County, Texas. Both parties agree to attempt resolution in good faith before pursuing legal action.
This document, along with any accompanying proposal, pricing schedule, order form, or scope of work, constitutes the entire agreement between the parties and supersedes all prior communications. No verbal agreements are binding. Any amendments must be made in writing and signed by both parties.
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Please complete the information below to begin onboarding. The more you share now, the faster we can get you live. All sensitive payment details are collected separately through a secure link sent to your billing email after submission.
Help us tailor the rest of this form to your business.
The day-to-day operations contact for DNA+ to reach. Often different from the agreement signer.
Your business hours, used for call routing and after-hours handling.
What services your business offers. This helps DNA+ understand what to quote and book — and what to escalate to your team.
List each current provider, their title (e.g., MD, PA, NP, RN), and the services they are authorized to perform.
How your practice handles booking timing and no-shows.
What you use today. DNA+ will reach out to discuss access during onboarding — no credentials needed here.
Are there any current or ongoing promotions DNA+ should be aware of?
Optional but helpful. Gives DNA+ context to come into the kickoff call prepared.
Autopay is required to begin services. Your actual payment details are collected separately through a secure link sent to your billing email after submission.
When would you like services to begin? The earliest start date is 7 days from today to allow for setup and payment confirmation. Your final go-live date depends on payment setup completion.
Review your information below and hit submit. The DNA+ team will be notified immediately and will reach out within 1 business day.
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